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PERSONAL HELP, BEFORE AND AFTER PURCHASE

Fine jewelry should not leave you guessing. LumGem Customer Care can help you compare a piece before ordering and find the right next step after it arrives.

Choosing a pieceAsk about dimensions, metal, sizing, chain length, product media or the online Certificate of Authenticity record.
Orders & deliveryGet help with an existing order, delivery concern or an address question before fulfillment progresses.
Care & serviceStart a return or warranty assessment and receive instructions before sending jewelry.

EMAIL CUSTOMER CARE

[email protected]

For a product question, include the product name or URL. For an existing purchase, include the order number and the email used at checkout.

Help us answer the right question

  • Before ordering: tell us which specification, image, size or design detail you want to compare.
  • About an order: include the order number and describe the change or concern as clearly as possible.
  • About condition: include clear photographs showing the complete piece and the area that needs attention.

What happens next

We review the product or order information and reply with the relevant answer or next step. Returns and warranty items should be sent only after instructions are issued so the package can be identified and handled correctly.

Protect your payment information.LumGem will not ask you to email a password, one-time code or complete payment-card number.
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