Lifetime Warranty
SUPPORT FOR THE PIECES YOU KEEP
LumGem backs its jewelry with a Lifetime Warranty service commitment for verified workmanship concerns under normal use. Each request is assessed against the product, order information and condition of the piece.
What the warranty is intended to support
The Lifetime Warranty is intended for verified issues related to the workmanship of a LumGem piece under normal use. Product records, photographs and inspection findings may be used to determine the appropriate service.
What requires a different assessment
Normal wear, accidental damage, loss, theft, misuse, sizing changes, gemstone loss after impact and work performed by an unaffiliated third party are not automatically covered as workmanship concerns. Customer Care will review the specific circumstances rather than promise the same outcome for every type of damage.
Email the order number, a clear description and photographs of the complete piece and affected area.
Do not ship jewelry until Customer Care confirms whether an in-person inspection is required.
Any approved repair, replacement or other resolution depends on the verified issue and product availability.
Care protects the piece and the setting
Regular inspection, separate storage and appropriate cleaning help reduce avoidable damage. Stop wearing jewelry if a stone moves, a prong catches or a clasp feels different.
This warranty does not limit rights that cannot be excluded under applicable consumer law.